A burst supply line, an overflowing tub, or a storm surge under the back door doesn't wait for business hours, and neither do we. Hirex Water Damage sends licensed technicians straight to your Katy address with extraction equipment already loaded and running.
Hirex Water Damage started because homeowners in Katy, TX kept telling us the same story: a national hotline picked up, put them on hold, and then subcontracted the job out to whoever was cheapest and closest. Every technician on our Katy roster is a Hirex Water Damage employee, not a gig-app contractor pulled from a random directory.
Each lead tech holds an IICRC Water Restoration Technician certification and has personally handled clean-water, gray-water, and contaminated black-water losses, so Emergency Water Damage in Katy isn't a side service we tacked on — it's the reason the company exists. We carry full general liability coverage and are licensed to operate throughout Katy, TX, so you're protected from the moment our truck pulls into the driveway.
Because our equipment lives in a Katy, TX warehouse rather than out of state, we're not waiting on a supply run before we can start extraction.
Talk to a Katy property manager who's lived through an overnight pipe failure and they'll tell you exactly why a crew that arrives already equipped matters — every extra minute is more water in the framing. That's the gap Hirex Water Damage was built to close, one Katy call at a time.
The most expensive Katy restoration jobs we run almost never started as a dramatic flood; they started as something small that got put off. Here's what tells us a property needs professional attention rather than a mop and a fan:
Recognizing one of these signs early is the difference between a contained repair and a gutted room, so call our Katy team and get a straight answer on how urgent it is.
We size the Katy response to the actual damage — a single-room extraction gets a two-person crew, a commercial loss gets the full fleet — nothing gets a cookie-cutter response.
Truck-mounted extraction equipment on every Katy rig pulls high volumes of standing water fast, so drying starts the same day instead of the next. Every extraction job includes moisture mapping so we know exactly which materials are still holding water once the visible flooding is gone.
Our drying plans use moisture meters and thermal imaging to target air movers exactly where hidden moisture is trapped, with daily drying logs so you can see the numbers improving, not just take our word for it.
On the residential side in Katy, we handle the flood-cut, subfloor checks, and content pack-out so your home is ready to rebuild, with clear photo documentation at every stage for your insurance claim.
For commercial Katy accounts, we assign a project lead, run crews after normal hours to reduce downtime, and bring equipment sized to the actual footprint — we know a flooded lobby or a leaking unit above tenants below has to move fast.
Category 3 blackwater calls for full PPE, antimicrobial treatment, and disposal of anything porous that touched the contamination — our Katy crews are trained for exactly that protocol.
Every Katy job includes a preventive antimicrobial application, and if we spot conditions that need full remediation we tell you plainly instead of quietly hoping it clears up.
Every Katy estimate is written and explained before work begins — no vague "we'll see how it goes" pricing.
Because our equipment cache sits inside Katy, TX, most Katy calls see a technician on-site in under 60 minutes.
We document everything with photos and moisture logs and work directly with your adjuster so you're not stuck translating restoration jargon.
We don't call a job finished until the moisture meter agrees, and if it doesn't, we return at no additional cost.
A short call with our Katy dispatcher tells us whether this is a one-room job or a multi-crew response before anyone drives out.
A licensed technician heads to your Katy address with extraction and drying equipment already loaded.
Extraction happens immediately, followed by a moisture survey that tells us precisely where the drying equipment needs to go.
We don't close the file until the numbers confirm the structure is dry, and you leave with full photo and moisture documentation.
We measure moisture with instruments, not guesswork, and we won't sign off on a Katy job until those readings match the dry standard for the materials involved. If a callback shows lingering moisture within 30 days of a completed job, we return and correct it at no additional charge.
We put that guarantee directly on the Katy work order, not just in an ad. We try to send the original technician back for any follow-up so you're not re-explaining the job to someone new.
"Water heater blew at midnight and the Hirex Water Damage crew had extraction equipment running before 1am. Genuinely fast." — Danielle R.
"They dealt with my insurance adjuster directly and I didn't have to translate a single restoration term myself." — Marcus T.
"Appreciated getting real numbers each day instead of someone just saying 'looks good' and packing up." — Priya S.
"Our restaurant flooded from a line break in the kitchen and they had us back open in three days flat." — Aaron W.
"Nobody wants to call about a sewage backup, but they walked me through the containment and PPE process calmly." — Lena G.
"The quote matched the final invoice exactly. No surprise charges tacked on at the end." — Sam O.
Most Katy dispatches are on-site within 60-90 minutes since our crews and equipment are based in-state, not flown or trucked in from elsewhere.
Yes — every Katy job gets a written estimate before equipment is turned on, and we walk through it with you line by line.
Emergency extraction, structural drying, and sewage/contaminated water cleanup are all available 24/7 for Katy properties.
We build our paperwork specifically to match what adjusters need and will speak with your insurer on your behalf.
We take moisture meter readings on affected materials and compare them against the dry standard for that material type — a visual check alone isn't enough.
We regularly handle sewage backups in Katy using full containment, PPE, and EPA-registered antimicrobial products.
Turn off the water supply if you can reach it safely, keep people and pets out of the flooded area, and don't run electrical devices near standing water.
We scale crews and equipment for commercial Katy accounts and assign a dedicated project lead for anything beyond a single unit.
Typical drying time runs 3-5 days for a Katy home, though a job that sat unaddressed longer can take longer to fully dry.
Mold isn't inevitable, but the window to prevent it is narrow, which is why we treat speed as part of the Katy service, not an upsell.
We stand behind every Katy job with a documented dry-standard guarantee and a 30-day callback policy.
We cover Katy and the surrounding zip codes listed below, plus neighboring communities throughout Katy, TX.
Our Katy dispatch covers the full city plus a wide radius of surrounding zip codes, backed by additional crews staged throughout Katy, TX for larger losses. If your address falls inside or near Katy, a Hirex Water Damage crew can typically respond the same day.
— Embedded service-area map for Katy, Katy, TXReach our Katy line directly and get a technician on the way today.
Call +1-844-234-5373